Users Unable To Add Cards, Avatars, or Links

Avatar Updates are back online. If you experience any issues, please contact Vevo Content Ops at support.vevo.com.

Cards are now working as expected. As previously noted, avatars are manual requests until further notice.

Merch Cards have now been restored and we're monitoring activity to ensure all requests are processing as expected. Channel Avatar updates remain down as we investigate alternative solutions. Vevo Content Ops will continue processing these requests. Please use the following request link to submit these requests: https://support.vevo.com/hc/en-us/requests/new?ticket_form_id=360003096993 Channel Links will be officially sunset. With the focus on Official Artist Channels (OACs), updating or adding links to Vevo artist channels on YouTube has become increasingly irrelevant. For brand channels where OACs do not apply, please open a ticket for updating at support.vevo.com.

We're still working on bringing Cards back online with an expectation Avatars will be down for an extended time as we investigate alternative solutions. Please contact content@vevo.com with Avatar update requests.

Engineering has identified the issue and we're continuing to work towards a solution for this issue.

Users Unable To Add Avatars, or Links in CMS

Card updates are now functioning properly in Vevo CMS. However, Avatar updates remain offline. We will provide updates on Avatars separately.

This issue is also impacting channel avatars and channel links in Vevo CMS. We're continuing to work on a solution.

Vevo Engineering has identified the issue and are working on a solution.

We're investigating reports of users unable to add cards to videos in Vevo CMS.