Error Updating Videos

Resolved
Resolved
After 1 day, 3 hours, and 32 minutes

We've now resolved the incident. Thanks for your patience.

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Recovering
After 1 hour and 54 minutes

Vevo Engineering identified a firewall issue as the root cause to this issue. This has now been resolved and updates in Vevo Backstage should be operating as normal. We are working to identify any impacted/failed updates that may now be causing additional issues.

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Identified
After 1 hour and 35 minutes

The Engineering team has identified the cause for the errors and is working on a resolution.

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 1 hour and 1 minute

We're continuing to investigate this outage. There are no further updates at this time.

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Investigating

We're investigating an issue that is causing updates in Vevo Backstage to fail, also creating incomplete workitems in Vevo Admin.

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Began at:

Affected components
  • Backstage
    • Videos
    • Pre-Release Embeds
    • YouTube Premieres
    • Thumbnail Optimization
    • Cards Tool
    • Channel Assets Tool