Vevo CMS outage impacting YouTube elements


We've now resolved the incident. Thanks for your patience.


Users have reported solution for channel links is not working, all other channel updates are resolved


All systems should now be back online. Please report any individual issues to Vevo Content Ops.

Merch Cards are now working with limited functionality. Only one card can be added per video at this time. Vevo Engineering is working on restoring full functionality.


AdWords Linking is now back online. YouTube Channel Updates are also working properly, with exception to links. Based on changes, this will remain offline (additional information will be provided shortly). Vevo Engineering is still working on a resolution for Merch Cards.


Vevo Engineering has identified a possible resolution to the issue and is working to update the Vevo CMS. There is still no ETA at this time.


Some services are operational or intermittently working except Merch Cards. Engineering is continuing to work on a solution.

Our initial attempts to resolve the issue have been unsuccessful. Vevo Engineering is continuing to investigate possible solutions. As a note, Vevo Content Operations does not have the ability to handle manual merch card or channel update requests. However, AdWords linking can be assisted – please contact for assistance.

Our Engineering team is working to deploy a possible fix to the issue.

Vevo Engineering is still working on finding the root cause to this issue. There is no ETA to resolution.


We've confirmed there is a problem, we're working to resolve it.


Users are reporting errors when attempting to update Merch Cards, AdWords, artwork, and channel links in Vevo CMS. This is being investigated but may not be resolved by the weekend due to the Thanksgiving holiday. For any urgent request please contact Content Operations.

Began at:

Affected components
  • Backstage
    • Cards Tool
    • Channel Assets Tool